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Appreciative Inquiry (Ai)

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Used in companies and institutions in America


Ai is an empowering process that is used in companies and institutions in America in solving management issues. It is also used in schools.

What are the core principles?

  • Ai starts with a focus on what's really working well, what gives energy, life and vitality. It involves searching for best practices. In every group, something works.
  • Intense exploration of "unconditional positive questions", to involve as many stakeholders as possible in realising their full potential.
  • Amplifies what's working and building on success and strengths.
  • The language we use creates our reality and what we focus on becomes our reality.
  • People have more confidence in facing change (the unknown), when they carry forward the best of the past (the known).
  • The value of diversity
 What models does Ai use?

Based on the core principles outlined, a five stage model is often used:

  • Define: defining the focus of the inquiry
  • Discover: discovering people's stories, values and wishes, through interviewing
  • Dream: generalising the themes into positive images of the community
  • Design: developing ideas and proposals for turning the dreams into reality
  • Deliver: creating new structures and systems to realise the desired destiny